4 Best behavioural interview questions and answers!

 


Sometimes behavioral interview questions are termed as situational interview questions,but they're basically the same thing.it's where the interview panel says, can you give me an example of when you have been flexible in a work related situation where you've delivered excellent customer service, etc.

Those are the kind of questions that we're going to focus on today.

let's get straight into the question number one.

When have you completed a difficult task or project?

So the first step is to use a star technique when answering this question and other types of behavioral interview questions.

Now, make the task relevant to the job that you're applying for.So, for example,if you're applying for a customer service role, then make the task that you were involved in relevant to that role.

The next one is to use to consider using the following words in your response structure.

So I carried out a structured approach to the project.I manage my time effectively.I was persistent and I was also determined.i'm going to use these in the sample response that I'm going to come up with in a second.

OK, now mention there to begin in about using the star technique when answering the question, what is that?

Well, when responding to any of these questions, explain what the situation was telling interview panel what task you had to carry out, then tell them what action you took and finally tell them what the result was following your actions.

So remember that situation,task, action, result.

Just think about the star technique then remember those.

When you're giving your response to the panel, tell them what the situation was, a task, the action,and then finally the resultresult.


OK, back to question number one. When have you completed a difficult task or project? Here's my response.

 "I recently successfully completed an online customer service training course to further develop my skills in this area and to also fully understand the customer's needs. The course took me two months to complete and total on. I carried out all of the studying in my own time whilst holding down my current job. the biggest obstacle to overcome was finding the time to complete the work to the high standard that I wanted to achieve. I decided to manage my time effectively, and I allocated two hours every evening of the working week in which to complete the study and required. I found the time management relatively easy to manage as I structured my day accordingly. Now this structured approach enabled me to complete the course quickly and to a high standard. I'm pleased to say that I passed the course with 100 percent marks and I now have more experience about the needs of the modern day customer. The things I learned during the course included determining factors that create customer value, identify the needs of the customer, and developing strategies to support the modern day customer. whenever I approach any type of work related task, I always focus on persistence, being organized and having a determined determination to complete the job competently and professionally.professionally." 

 Now you see that response. 

 Question number two, describe a stressful situation at workk And how you handled it. 

 So, again, use a star technique,You have already covered with this response show an understanding of The situation you found yourself in. I'm going to tell you what that means in a second when I give you the response, also come up with a solution to the stressful situation and explain in detail how you handled it positively. So we all find ourselves in stressful situations, but the important thing is to remain calm and to deal with it in a positive manner. So here's a response.

 "Recently, we lost an important member of our team at short notice. Now, the reasons for him leaving were not made clear to us. However, the impact on the team was significant. He had been helping us to implement a new, important working strategy within the organization and to replace him was going to be difficult. People within the team started to panic as we only had four weeks left in which to complete the new project. I decided to take control of the situation because I felt someone had to act positively if we were to have a chance of completing the project on time now. " 

 "in my spare time, I studied my former colleagues workload and the things he had been doing in order to contribute to the project. Now, after a couple of hours research, I realized that there were members of our team who could take over his work. Now, the next morning when I got into the office, I briefed the team on my findings and we started to allocate the tasks based on our team members strengths. I could immediately see a change in people's attitude once they realized there was a chance we could complete our project on time. Now, although the next few weeks were stressful and difficult, we all worked hard to support each other and the project came to a successful completion. I learned quite a lot from this scenario. The first thing I learned was that it's always important to have a positive mindset in stressful situations by remaining calm and focused on the task. I was able to find a solution. The second thing I learned was that any challenge or difficult situation is always surmountable once you apply yourself and play to your teamss strengths.strengths." 

 So this situation demonstrates that it was stressful, but you took control of it and you found a solution that's really important. So you remain calm, you found a solution and you implemented it within the team and everyone was happy. OK, so that's important to focus on the next one. 

 Question number three, describe a time when you embraced change within an organization

Really common, especially nowadays. Employees don't like change, but change is really important. Here are some tips. Again, use a star technique, which is situation, task, action, result. Explain that you understand how important changes. So it's good to say, first of all, I am poor I understand how important change is really important in an organization, especially in the modern day World . Things are changing all the time. Come up with a situation where you positively embrace the change within an organization. OK, here's a sample response for you.

 "Approximately six months ago, we were taken over by a new company who had different ideas for how they wanted to take the business forward. Now, prior to the takeover, we had been working hard as a team to implement the previous owners strategies, and we were getting close to seeing our hard work come to fruition. Now, the new business owners briefed us all on the new strategy and where they wanted to go with the business. Now, this naturally had a demotivation, an impact on the team as everyone felt the hard work they had been doing was wasted. Now, whilst this was a stressful situation to be in, I decided to embrace the change positively and help the people within the team to try and view the change as an opportunity for us to impress on new owners. I have a very positive mindset when it comes to change, and I understand that if an organization is to thrive in the modern world, change is really important. And as an employee, I feel it's my duty to embrace change positively and proactively." 

 Question number four, what have you demonstrated flexibility in a work situation?

 Here's some tips. Again, use a star technique. Explain that you realize how important it is to be flexible as an employee. It's really, really sorry as an employee, it's really important to be flexible and also come up with a situation where you were asked to help out at short notice there. Here's a sample response for you to use.

 "I am very flexible and I fully understand that the role will require me to be available when required. In my previous job, I made the manager aware that I was available to work extra hours if required. On one particular occasion, I volunteered to stay behind after work to take delivery of some stock. Now the delivery driver was stuck in traffic and he called to say that he would wouldn't arrive until 6 p.m., which was two hours later than scheduled. Now, even though it was a Friday afternoon, I realized how important it was that the delivery was accepted. I stayed behind, took delivery of the stock and checked the contents before locking up and going home."


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